Shipping & Delivery Policy

At Velorahide, we are committed to providing reliable, secure, and timely delivery. Please review the following information regarding order processing and shipping.

Order Confirmation

• Once you place an order, please allow us up to 24 hours for confirmation and processing.

• Our team will verify your order details before shipment to ensure you receive the correct product, size, and color.

• You will receive order confirmation and tracking information once your order has been shipped.

Delivery Time

• Orders are generally delivered within 7–14 business days.

• Delivery times may vary depending on product availability, destination, courier services, customs, weather, and other circumstances beyond our control.

• Orders are not normally processed or delivered on weekends and public holidays. Orders placed during these periods will be processed on the next business day.

Free US Delivery

We offer free standard delivery within the United States, regardless of the number of jackets or products purchased in a single order.

International Shipping

We also offer international shipping. Delivery times and shipping charges may vary depending on your destination. Please contact our customer service team for information about international delivery options and applicable shipping fees, duties, or taxes.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use the tracking information to monitor your shipment and check its delivery status.

Delivery Attempts

If the courier attempts delivery while you are unavailable, please arrange for someone to receive the package on your behalf or contact the courier directly to reschedule delivery, where available.

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are accurate and complete.

Quality Inspection

Before shipment, our quality assurance team carefully checks your order to help ensure that the correct product, size, color, and requested specifications are being sent.

Delayed Orders

If your order has not been shipped within the expected processing timeframe, please contact us at velorahide1@gmail.com so our customer service team can assist you.

Returns & Refunds

If you receive an item that is damaged, defective, or incorrect, please contact us promptly. Eligible returns are handled according to our Return & Refund Policy.

Once an eligible returned item is delivered to us and inspected, we will process the applicable refund to the original payment method.

Customer Support

Our customer support team is available to assist with questions regarding orders, shipping, tracking, returns, and other concerns. Contact us at velorahide1@gmail.com for assistance.