Terms of service

Terms & Conditions

Welcome to Velorahide. These Terms & Conditions govern your use of our website and apply to all purchases and transactions made through our online store. By accessing or using our website, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please discontinue using our website and services.

Intellectual Property

All content available on the Velorahide website, including product images, photographs, text, logos, graphics, designs, trademarks, and other materials, is the property of Velorahide or its respective licensors.

You may not copy, reproduce, modify, distribute, download, publish, sell, or commercially exploit any website content without our prior written permission. Unauthorized use of our intellectual property is prohibited.

Orders & Purchases

By placing an order with Velorahide, you confirm that you are legally authorized to make the purchase. Customers under the age of 18 should use the website only with the involvement and supervision of a parent or legal guardian.

When placing an order, you agree to provide accurate and complete billing, shipping, and contact information. You agree to pay the total price displayed at the time of purchase, including any applicable taxes, shipping charges, or other fees shown during checkout.

We reserve the right to refuse or cancel an order when necessary, including situations involving suspected fraud, inaccurate information, product availability, or pricing errors.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and specifications displayed on our website are accurate. However, colors may appear slightly different depending on your device, monitor, or screen settings.

Product availability may change without notice. An item may occasionally become unavailable, discontinued, or out of stock. We reserve the right to update product information, specifications, and prices at any time.

Unless otherwise stated, products purchased from Velorahide are intended for personal use and may not be resold or commercially distributed without our written permission.

Shipping & Delivery

We process and ship orders according to our Shipping & Delivery Policy. Delivery times may vary depending on the destination, shipping method, customs procedures, weather, carrier delays, or other circumstances beyond our control.

For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

Incorrect Pricing & Order Cancellation

Although we make every effort to maintain accurate product and pricing information, technical or typographical errors may occasionally occur.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel or refuse the order, even if the order has been confirmed or payment has been processed.

If your payment has already been charged and we cancel the order due to an incorrect price, we will issue a refund for the amount charged.

Returns & Refunds

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order, subject to our Return & Refund Policy.

If an item is damaged, defective, or otherwise eligible for return, please contact us as soon as possible with your order details.

Once the returned item has been delivered to us and inspected, we will process the eligible refund to the original payment method. Refund processing times may vary depending on the payment provider.

Please ensure that returned items are in their original condition and meet the applicable return requirements.

Limitation of Liability

Velorahide is not responsible for delays, losses, or disruptions caused by circumstances beyond our reasonable control, including shipping carrier delays, customs procedures, natural events, technical failures, or other unforeseen circumstances.

Changes to These Terms

Velorahide reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be posted on this page. We recommend reviewing these terms periodically to remain informed of any updates.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms.